Job Objectives

To install equipment, maintain and provide first-class support to all existing and new Aspect Software customers and partners.

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Key Tasks

·       Install Aspect Software solutions

·       Train partners, customers and end users.

·       Support internal and external sales teams in pre sales activities

·       Install, maintain and upgrade demo equipment

·       Become proficient in understanding integration and processes of third party products

·       Project management of field trial monitoring, product testing and verification

·       Provide technical support on all Aspect Software products to customers and partners during installations and upgrades.

·       Provide timely fault diagnosis and recommended resolutions, escalating issues as necessary

·       Provide local technical support on all products to Aspect Software EA Product Support team for product testing, regulatory approvals, field trials and new product introduction

·       Attend and participate in trade shows
·       Set up of demo equipment at customer sites to ensure that equipment functional
·       Set up of training room to ensure that equipment functional
·       Liaising with EA and local logistics for equipment

·       Be aware of the Company's Quality Policy and comply with Quality Procedures applicable to the above responsibilities

·       Undertake any other tasks as may reasonably be required in order to ensure the smooth and efficient running of the company

·       Deliver demonstrations on all Product

·       Assist with Tender response documents

·       Standby for system Maintenance

·       Pre-Sales support

·       Travel throughout Africa on short notice to provide support

·       Travel Internationally on short notice

·       Develop and design SOW and FSD documentation for Professional Services.

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Reports to    Regional Sales Director, South Africa





Location        South Africa

Essential Skills

·         3 years Contact Centre experience

·         1-2 years Telkom experience

·         LAN/WAN networking and IP knowledge

·         Experience in system installation, integration and maintenance

·         Literacy of Windows 2000, NT, Oracle, Linex

·         Good self-management, communication and customer facing/interpersonal skills

Additional Skills

·         VOIP

·         Unix experience

·         Previous Test Equipment experience (Trend)

·         Experience in applications, protocols and database reports

 

 

Supporting Information

·         Clean drivers license

·         Involves domestic and occasional overseas/ Africa travel, some for prolonged periods

·         Will be required to work outside of normal hours to meet customer deadlines   Additional Information MS